Code of conduct
Every member at every tier agrees to the following. It is section 11 of the Membership Terms, published here in full. A member that breaks it can be reported by another member through the dispute channel, and repeat findings are published in NAGTA's outcome ledger.
Accurate listings. Keep category, capacity, service area, size band, safety and licensing status where applicable, and intermediary status accurate.
Broker disclosure. A member that resells another member's services says so on its listing and in every quote.
Honor quoted terms. Deposits, cancellation windows, attrition, and cutoff dates follow the written confirmation.
No unsolicited bulk marketing. Do not use the directory, member communications, or member contact data for unsolicited bulk marketing; the request-for-proposal channel exists for that purpose.
Respond to disputes. Respond within 10 business days to a dispute filed through NAGTA's channel; accept NAGTA's published outcome or withdraw from membership.
Respect participant privacy. Participant data received from a planner is used only to deliver the trip.
Use the seal properly. Display the NAGTA seal only while entitled to it, and remove it within 30 days after moving to Listed.
Comply with the Antitrust Compliance Statement in every NAGTA meeting, program, and channel.
Antitrust compliance
NAGTA brings competitors together. In every NAGTA meeting, program, survey, working group, roundtable, webinar, and channel: never discuss or agree on prices, rates, discounts, commissions, bidding intentions, or terms of sale of any company; never agree to allocate customers, territories, or markets, to boycott anyone, or to limit capacity or service. Membership, listing, standards, and dispute decisions are made on objective criteria. Benchmarks and research are aggregated, anonymized, and historical, and no member sees another member's individual pricing. Regulatory positions are discussed only as to the substance of the rule and never as to how any company will price or deal in response. If a discussion goes off course, any member may object, the discussion stops, and the objection is recorded.
The dispute channel
A member may file a dispute against another member concerning conduct covered by this code. NAGTA notifies the other member, which responds within 10 business days, and NAGTA staff facilitate a resolution. NAGTA publishes an outcome ledger that records repeat findings against a member. NAGTA's outcome is not an arbitration award and does not decide contract claims; it is NAGTA's determination whether the member met this code. To file, email membership@nagta.org with the other member's name and the facts.
Standards
NAGTA publishes voluntary summary standards for the industry: model group contract terms, deposit and cancellation norms, attrition clauses, rooming-list and manifest formats, a gratuity guide, and a driver-hours explainer. The editable template library is a tier benefit.